#2 2008-06-23 19:56:30

If you follow the comments to the site of the exact store where it occurred, you can see the franchise owners/managers Todd & Bonnie Overturf (better than Undersludge?) Maybe it's just from looking at them after reading the blog, but he looks like a real douche and she looks like the kinda shifty gal who steals bartender's tips, backstabs her friends, or somesuch other chicanery.

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#3 2008-06-23 20:01:01

pALEPHx wrote:

she looks like the kinda shifty gal who steals bartender's tips, backstabs her friends, or somesuch other chicanery.

Bee stings or too much botox?  Only your dermatologist can tell for sure.

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#4 2008-06-23 20:02:54

Yeah, they kinda fucked up.  Never underestimate the power of the internet.  I'd be surprised if they didn't go out of business within 6 months, especially if a local news source picks up the story.

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#5 2008-06-23 20:14:03

Want to comment to the corporate headquarters?

http://rmcf5.com/contact/feedback/feedback.lasso?

Do it!

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#6 2008-06-23 21:40:28

pALEPHx wrote:

Todd & Bonnie Overturf

Holy shit!  I knew Todd Overturf when I was a kid.  He was more of a spaz than a douche back then.  But you knew he had potential.

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#7 2008-06-23 21:48:51

Zookeeper wrote:

Holy shit! I knew Todd Overturf when I was a kid. He was more of a spaz than a douche back then. But you knew he had potential.

Quite the coincidence. So, you can vouch for his name actually being "Overturf," as if his father was in the sod industry or something?

http://www.xmere.com/forums/uploads/highstreet/rmcf_sux.jpg



Stop pawing at your screen and trying to hit 'Submit,' Dusty. It's already done, but feel free to copy.

Last edited by pALEPHx (2008-06-23 21:54:43)

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#8 2008-06-23 22:06:29

I went ahead and e-mailed them using the link on their page.  I figure they won't have time or money to track me down just because I verbally abused them.  Besides, if they sue, I have plenty of debt and they are welcome to it...

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#9 2008-06-23 23:16:41

For those of you who have never lived in California, there’s a reason why many California stores won’t let the public use store bathrooms.  The state is crawling with homeless and illegals who have all kinds of disgusting diseases that can be spread through fecal contamination.

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#10 2008-06-23 23:57:39

"Last night we were out with friends and went to the Rocky Mountain Chocolate Factory at Bella Terra/Huntington Beach. We were eating outside as my 5 year old daughter got an uncontrollable urge..."

So, the place serves food but doesn't have facilities for customers? The Bella Terra shopping mall has no public restrooms either?

Reminds me of Jerry Rubin(doucebag)'s Steal this Book wherein he advises people to go into banks, ask to use the restroom, and if refused, to shit on the floor. Yeah, that would have helped the revolution a bunch. No wonder he became a stockbroker later on.

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#11 2008-06-24 00:20:44

sigmoid freud wrote:

"Last night we were out with friends and went to the Rocky Mountain Chocolate Factory at Bella Terra/Huntington Beach. We were eating outside as my 5 year old daughter got an uncontrollable urge..."

So, the place serves food but doesn't have facilities for customers? The Bella Terra shopping mall has no public restrooms either?

Have you tried finding the public shitter in a typical CA mall lately?  If the Cho'clit Shoppe wasn't in the food court (and chances are it wasn't), that could have been quite the odyssey...

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#12 2008-06-24 01:10:02

whiskytangofoxtrot wrote:

Have you tried finding the public shitter in a typical CA mall lately?  If the Cho'clit Shoppe wasn't in the food court (and chances are it wasn't), that could have been quite the odyssey...

An excellent reason to avoid shopping malls altogether, yes?

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#13 2008-06-24 01:35:01

sigmoid freud wrote:

Reminds me of Jerry Rubin(doucebag)'s Steal this Book

Fail.
Also, I love the irony of you using the term "doucebag" in this particular thread. If only the poor mother had been carrying a "doucebag" the fecal outpouring could have been contained.
And also again - I think shitting on the floor of the Rocky Mountain Chocolate Factory is a fantastic idea. There's one here in Vancouver...hmmm...what should I have for dinner....

Last edited by WilberCuntLicker (2008-06-24 01:38:20)

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#14 2008-06-24 02:26:19

Salmon relleno.

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#15 2008-06-24 03:09:55

choad wrote:

Salmon relleno.

Hmmm...sounds a little complicated....
Not sure I want to spend the day cooking just so I can crap in a chocolate shop.

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#16 2008-06-24 05:48:42

WilberCuntLicker wrote:

sigmoid freud wrote:

Reminds me of Jerry Rubin(doucebag)'s Steal this Book

Fail.

Indeed.  Actually I think you read an entirely different book sigfraud.

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#17 2008-06-24 05:51:54

sigmoid freud wrote:

"Last night we were out with friends and went to the Rocky Mountain Chocolate Factory at Bella Terra/Huntington Beach. We were eating outside as my 5 year old daughter got an uncontrollable urge..."

So, the place serves food but doesn't have facilities for customers?

It sells food, but it's not an eating establishment (at least not any of the ones I've been in or near, which I could count on one hand).  It's not like having a restaurant without a bathroom.

I don't know the specifics of what it was like to be there during this particular issue, but I've been in a similar situation before.  I used to work at a Baskin-Robbins where the only way to get to the tiny bathroom was to walk past the safe, so the owners wouldn't let the customers use it, but we had a ready response, which was to apologize profusely and ask them to head next door to the Chinese restaurant.  Even so, some lady thought it was just such a travesty that we wouldn't let her kid use the bathroom that she took his pants off and ordered him to pee on the floor.

Now I'm not saying this is the same situation, but part of me has to wonder a few things: if her daughter suddenly had this bout of instant diarrhea (the image of her standing there yelling it makes me laugh and wonder if this was a common occurrence), then did it really make a difference?   And exactly how scarred is a five-year-old when they accidentally crap their pants?  Were there no other real eating establishments around?   If it was an outdoor mall, then the official bathroom could have been far away, I suppose.

I guess I'm just not seeing what the big deal is, really.  There was a news story a while back about a person that had a medical condition that kept them from controlling their excretions who was denied use of the bathroom somewhere, and that I think was pretty fucked up, but in the grand scheme of things, a five-year-old accidentally crapping her pants is hardly news.

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#18 2008-06-24 06:06:48

BTW, I never went into that Chinese restaurant myself, because it was known to be the most vile restaurant in my home town.  I knew too many of its nasty secrets.  Every three months or so our plumbing would get all backed up, and every single time it was the Chinese restaurants, only the owner of that place was even cheaper than the douchebag I worked for, so they would pretend like their drains were fine so that the owner of the place I was working for would have to pay for it.  One time he went over there to ask them point blank about their drainage, and the chef reached his whole arm almost up to his shoulder into the grease trap, stirred it around and claimed that nothing seemed wrong.

One night after I'd locked up the shop I was about to walk home when I saw a guinea pig running across the parking lot.  I thought it must be a pet that had run away, and figured one of my friends might want one, so I scooped it up in my jacket.  As I unswaddled the rodent my mistake became clear.  Not only was it a particularly filthy rat, but one of his front teeth was broken in half, blood was seeped into his fur, and his tail had been bitten off, which was why at midnight under the streetlights it appeared to be a Guinea Pig.  It was one of only two times that I've looked into the eyes of an animal with such a pure murderous hatred.  I threw it, and it reared up on its hind legs, ready to throw down.  I decided he'd had a shitty enough night and left him there.

I shudder to think of all of the things I DIDN'T see crawling out of that place in the dead of night.

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#19 2008-07-01 19:51:36

Ha!  I finally got a reply to my nastygram to RMCF...

Rocky Mountain Chocolate Factory's Inc.'s Bella Terra Shopping Center in Huntington Beach, CA Bathroom Complaint Response:

The Rocky Mountain Chocolate Factory Store in the Bella Terra shopping center in Huntington Beach, CA is an individually owned and operated franchised store.  The Company has personally called the individual involved in this incident and apologized on behalf of Rocky Mountain Chocolate Factory, Inc. In this instance, the actions of one franchised store's employees do not represent the values of the Company or our entire system of franchised stores.

We are a very family friendly company and would never encourage any policy that does not take individual facts and circumstances into account. We encourage all our franchisees to adopt policies that are in accordance with local laws and regulations and that are reasonable and compassionate. However, individual policies of this nature are ultimately adopted by each franchisee.

We truly regret this situation occurred.

Bryan Merryman

Chief Operating Officer
Rocky Mountain Chocolate Factory, Inc.

========================================

Feedback From: XXXX
Phone: XXX-XXX-XXXX
Email: XXXXXX@hotmail.com
Feedback type: Comment about a store visit

Regarding Store Location: Bella Terra/Huntington Beach

Feedback:
OK, so I saw the note about the kid you refused to let use your bathroom. And that this is your CORPORATE POLICY. I am appalled. I will *never* again patronize one of your establishments and I will do all I can to tell everyone I know not to as well, and I'll tell them why. You guys are totally heartless.

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#20 2008-07-01 20:19:49

Eat, crap, and B. Merry, man.

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#21 2008-07-01 20:40:50

Wow, they wrote you back.

Franchise businesses like this usually have a yearly meeting for all their franchisees, some place fun like South Padre Island or Opryland.  I wonder if the Overturfs will be attending this year.

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#22 2008-07-01 20:47:51

I gots mine!


“Please do not reply to this message as we are unable to respond at this time"





June 24, 2008



Rocky Mountain Chocolate Factory's Inc.'s Bella Terra Shopping Center in Huntington Beach , CA Bathroom Complaint Response:



The Rocky Mountain Chocolate Factory Store in the Bella Terra shopping center in Huntington Beach , CA is an individually owned and operated franchised store.  The Company has personally called the individual involved in this incident and apologized on behalf of Rocky Mountain Chocolate Factory, Inc. In this instance, the actions of one franchised store's employees do not represent the values of the Company or our entire system of franchised stores.



We are a very family friendly company and would never encourage any policy that does not take individual facts and circumstances into account. We encourage all our franchisees to adopt policies that are in accordance with local laws and regulations and that are reasonable and compassionate. However, individual policies of this nature are ultimately adopted by each franchisee.



We truly regret this situation occurred.





Bryan Merryman

Chief Operating Officer

Rocky Mountain Chocolate Factory, Inc.

     

    Feedback From: DMTDUST

    Phone: Not provided

    Email: xxxxxxx@yahoo.com

    Feedback type: Other
    Feedback:
    http://consumerist.com/tag/worst-custom … nt-of-them Congratulations. This is going Viral. In fact, it is being put up on Boingboing, and several other sites. Your management at the BT/HB store sucks.

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#23 2008-07-01 20:51:16

I am going to write back and complain about the form letter. 

It's hot here, and I haven't had a drink yet.  No alcohol in the heat makes Dusty very, very cranky like a mad dog in the noon day sun....

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#24 2008-07-01 20:57:08

Can anyone here tell us if the chocolate is any good?  I'm very picky about my chocolate.

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#25 2008-07-01 22:09:49

George Orr wrote:

Can anyone here tell us if the chocolate is any good?  I'm very picky about my chocolate.

Then you should be eating a Galaxy bar.

It is the *only* chocolate.  The best stuff on earth... melts like butter in your mouth, and not a hint of grit or burn.  If you haven't tried it, get a nice friend in the UK to send you one - preferably one of their huge bars.  It will last 10 minutes or less.

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#26 2008-07-01 22:17:36

whosasailorthen wrote:

Ha!  I finally got a reply to my nastygram to RMCF...

Of course you realize the guy who wrote that letter is laughing his ass off because their sales haven't been hurt one iota (okay, maybe one), and by this time three months from now nobody will even remember this.

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#27 2008-07-01 22:31:17

tojo2000 wrote:

whosasailorthen wrote:

Ha!  I finally got a reply to my nastygram to RMCF...

Of course you realize the guy who wrote that letter is laughing his ass off because their sales haven't been hurt one iota (okay, maybe one), and by this time three months from now nobody will even remember this.

Yeah, you're probably right.

Let's all set our alarm clocks and do this all over again in 3 months... a nice barrage of nastygrams...   Just to wind up the dude again.

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